CONSULTANCY OPPORTUNITY

Support in the transition process of Certificate Holders to the 2020 program

 

General information:

Unit: Customer Success

Location: Pihnal, Brazil

Validity: Approximately 9-12 months

Desired start date: April 18, 2022

Under the direction of: Customer Success Americas Manager

 

 

Background:

 

The Rainforest Alliance is in a critical transition stage where all certificate holders must complete registration on the Rainforest Alliance Certification Platform. This process will allow them to access the respective transition audit(s), maintain the validity of the Rainforest Alliance certificate and continue to be present in the market for certified products.

  

Currently, of 754 registrations, 287 still cannot confirm scope on the platform, 277 have not downloaded applicable requirements, 571 have not uploaded self-assessment and only 87 licenses have been granted. This situation makes it necessary to hire a consultant to provide additional support to the Customer Success team in Brazil.

  

Activities or Tasks:

 

  • Daily check of the entry of records to review, approve or discard.
  • Follow up directly with the client in case of any doubts about the registration.
  • Answer customer questions regarding the registration process.
  • Set or restart users.
  • Guide certificate holders until they are able to confirm scope, download requirements, upload self-assessments, register groups and/or polygons, and choose a certification body.
  • Work together with the Customer Success team in Brazil.
  • Communicate effectively with customers, the Customer Success team and management.
  • Keep log of activities.
  • Effective management of MS Office 365 tools.

 

 Deliverables

 

Monthly reports that include details of previous activities, level of progress, number of records reviewed, cases handled, as well as lessons learned and proposals for improvements.

 

Selection criteria

 

 

  • Native Portuguese speaker
  • Advanced English,
  • Desirable Spanish,
  • Proficiency in Office 365, with a greater emphasis on Excel,
  • Experience in managing different online systems,
  • Ideally some knowledge of supply chains of certified products,
  • Experience in activities that require being highly organized and with excellent attention to detail,
  • Discretion with the handling of customer information.

  

Proposal submission process

  

Interested consultants must apply through the HireHive platform (https://my.hirehive.io/rainforest-alliance) no later than April 13, 2022. All documents (technical-economic proposal, CV and additional relevant evidence for evaluation) must be uploaded in PDF directly on the platform.


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