Summary Information
· Department: Asia Pacific
· Location(s): Turkiye/Remote
· Commitment:6 months
· Desired start date and duration: March-August 2024
· Under direction of: Team Manager, Training & Customer Success
Consultancy Summary
About the Rainforest Alliance
The Rainforest Alliance (RA) is an international nonprofit organization working at the intersection of business, agriculture, and forests to make responsible business the new normal. We are building an alliance to protect forests, improve the livelihoods of farmers and forest communities, promote their human rights, and help them mitigate and adapt to the climate crisis. We envision a world where people and nature thrive in harmony.
We work towards making responsible business the new normal through our certification program, tailored supply chain services, landscape and community work, and advocacy.
For more information, please visit http://www.rainforest-alliance.org/about.
Overview
Position Summary:
We are looking for a consultant based in Turkey who will provide support in the role of Training and Customer Success while the existing staff is away on maternity leave.
The consultant, S/he, will support coordinating, training, and monitoring partners implementing the Rainforest Alliance Certification.
This position will require supporting and maintaining strong relationships with members, partners, and government entities to maintain and safeguard the quality of implementation of Rainforest Alliance Certification in Turkey.
Responsibilities:
The consultant will provide service to handle Rainforest Alliance Customer Success work in Turkiye in accordance with the following requirements:
Respond to general inquiries from manufacturers, companies, organizations, and individuals wishing to source and/or promote products with crops from farms with the Rainforest Alliance certification.
Have professional interactions with companies in the different sectors and walk them through the Rainforest Alliance customer journey, providing them with information on the implementation of farm and supply chain requirements, including traceability, Rainforest Alliance Standard requirements, use of the certification seal, licensing, and mutual recognition where applicable.
Provide information and technical support to producers, companies, and other stakeholders on the implementation procedures of certification.
Assist in delivering training and webinars to different users in matters such as the Rainforest Alliance traceability system.
Troubleshoot clients as they navigate the Rainforest Alliance certification, traceability and trademark systems.
Support team goals and projects in coordination with others in local, regional or global teams as needed, and
Share inputs and feedback about customer success processes to support continuous improvement activities.
General terms and conditions for the request for proposal
Proposals and/or any additional information received after the submission time and date are subject to rejection by RA. Incomplete proposals may be rejected by RA at its discretion.
RA reserves the right to request additional information at any time during the procurement process.
RA is at liberty to make multiple or no selections as part of the proposal process. RA also reserves the right to cancel the procurement.
All proposal costs shall be borne by the applicant and will not be reimbursed by RA.
All documents should be delivered in English.
Qualifications:
MSc (2 - 4 years of work experience) or BSc (4-6 years of work experience) degree in a relevant field (agronomy, natural resources, forestry, rural development)
Minimum 2 years experience working with smallholder producers and/or producer groups and/or community-based organizations.
Knowledge & Experience of Certification Programs
Proven experience in training and capacity building
Proven knowledge and experience in extension, project monitoring, and data analysis methodologies
Ability to develop and maintain strong relationships of trust and confidence with members and local stakeholders.
Ability to understand and analyze data in various formats, aggregate information and report on trends and findings.
Proficient in Microsoft Excel, Word, PowerPoint, and Outlook
Ability to work independently.
Both written and verbal fluency in English and Turkish
Ability to travel and conduct fieldwork in the local context (a minimum of 20% field-based work for 6 months)
Credible ambassador, communicator, networker with intercultural skills, and able to work with different types of stakeholders.
Strong personal ethics, integrity, and commitment to upholding the rules and values of the Rainforest Alliance
A driving license is required.
Proposal Process and Format:
Prospective candidates should send their application directly through https://rainforest-alliance-consultants.hirehive.com/training-customer-success-consultant-flexible-UiRV5X
The list of document requirements:
Current CV
List of previous engagements that address the above experience desired.
Your expected fee for service
Application Deadlines: 29 March 2024
Thank you for your interest in working with The Rainforest Alliance