Request for Proposals

Capacity Building Materials on Grievance Mechanisms for Rainforest Alliance

Rainforest Alliance is seeking an Expert Organization or Consultant to submit proposals for a set of capacity building materials on implementation of Grievance Mechanisms

Summary Information

  • Department: Advocacy & Themes
  • Location(s): Various Locations
  • Commitment: Up to 20 days
  • Desired start date and duration: August 2022
  • Under direction of: Lead, Human Rights


Consultancy Summary

About the Rainforest Alliance

Rainforest Alliance, a New York-based 501(c)3, and UTZ, an Amsterdam-based foundation, merged in 2018. Together, the new Rainforest Alliance is now a $70 million per year organization with offices in 17 countries (and growing) and over 5000 staff.


The Rainforest Alliance is creating a more sustainable world by using social and market forces to protect nature and improve the lives of farmers and forest communities. We work towards making responsible business the new normal through our certification program, tailored supply chain services, landscape and community work and advocacy.




In 2020, the Rainforest Alliance transitioned to a new Sustainable Agriculture Standard, along with new assurance and technology systems, designed to deliver more value to the over four million farmers and workers, and thousands of businesses, that use Rainforest Alliance certification to drive more sustainable agricultural production and responsible supply chains. 


Requirement 1.5 of the Standard requires large farms, group management, individually certified farms, and supply chain operations to have a Grievance Mechanism (GM) in place, aligned with international norms and standards including the United Nations Guiding Principles on Business and Human Rights and the OECD Guidelines for Multinational Enterprises.


The purpose of these expert services/consultancy is to create a set of materials that will be used by Rainforest Alliance staff and trainers. These staff members and trainers will carry out visits to Rainforest Alliance Certificate Holders to build their capacity implement GMs that comply with Standard requirements.


Main Objectives


The consultant will produce a comprehensive set of materials to be used by a Rainforest Alliance staff member or trainer during a visit to a Certificate Holder. Each visit will consist of:

  • An initial meeting with farm/group management
  • Training sessions with the Grievance Committee (approximately 2 days of content)
  • Training session with farmer members (coops) or workers (medium/large farms)
  • Final meeting with farm/group management to give feedback and suggested next steps


Contractor Services at a minimum, must include:

  1. Initial meetings with relevant Rainforest Alliance staff, to gather information and viewpoints.
  2. Review of existing documentation that will feed into the materials produced. (Documentation to be provided by the Rainforest Alliance.)
  3. Development of drafts, receipt and integration of comments, and finalization of all deliverables listed below.
  4. Periodic meetings with relevant Rainforest Alliance team members to review progress, seek input, etc.
  5. Delivery of a one-day session with Rainforest Alliance team members and trainers, to walk through all deliverables and prepare team members to utilize them.




1) Preparatory materials to help trainers prepare for Certificate Holder visits

  • Covering key issues such as: large farm, medium farm, group, what type of group (trader-led, etc.)
  • Whether there are existing GMs or other structures within the CH
  • Whether the CH has separate Assess-and-address, Gender, and Grievance Committees, or if they are combined in some way – to help identify who should participate in the visit


2) Materials for initial meeting with farm/group management

  • Covering the following topics:
  • Why is a GM important?
  • What is a GM? What does RA require for GMs?
  • For indiv. certified, groups, large/small etc.
  • What GM is already in place, and what other structures are in place that could be built upon/leveraged for a GM?
  • How to set up a grievance committee, profiles/qualifications of members
  • How to make a GM accessible (different types of channels that can be used – suggestion box, email, phone, text, trusted individuals, etc.)
  • Ensuring linkages between Grievance Committee and other committees operating on the farm/coop
  • Ensuring linkages between the GM and relevant local actors
  • Consultant should advise what types of materials they would recommend for this meeting (slide decks, other). Materials should be pitched for an audience with at some secondary education.


3) Materials for training sessions with Grievance Committee members

  • Covering the following topics:
  • Review the RA standard requirement on GMs
  • Review of how GMs link to Assess-and-address and Gender committees and to management
  • Roles of each committee member
  • Review of rightsholders: who is likely to bring a grievance, what types of grievances are likely, how can the GM be accessible to the most vulnerable, how to generate trust
  • How to prepare for grievances – ensuring understanding of the CH’s Remediation Plan and creating linkages in the community/with local institutions
  • Mechanics of how to evaluate and handle a grievance, usage of the Severity Test, when/how to escalate to management – step by step through the procedures in the GMs guidance
  • How to document grievances and remediation
  • Usage of the Remediation Protocol (significant level of detail on this)
  • How the Grievance Committee should raise awareness among roup management, farmers who are part of groups, workers, and community members of the GM- how to do outreach, etc.
  • Examples (from DMERL/Ergon report and other sources) of good practice in agricultural settings
  • By the end of these sessions, the Committee should have a complete set of paperwork (list of members and functions, proof of qualifications and roles of members, Remediation Plan, aligned with RA standard requirements) and participants should be able to pass a post-test
  • Consultant should advise what types of materials they would recommend for these sessions to make them interactive and participatory (exercises, case studies, tests, forms/templates, etc.). Materials should be pitched for an audience of mixed educational and literacy levels.

4) Materials that Grievance Committee members can use to cascade GMs to group management (for use in RA certified group settings only)


5) Materials that Grievance Committee members can use to raise awareness among rightsholders (small farmers, workers, community members)

  • Grievance Committee members should be trained and provided appropriate materials to facilitate a meeting with rightsholders (farmers, workers, community members). Committee members would present such meetings/sessions periodically throughout the year, as needed, e.g. at harvest time when there is an influx of workers.
  • Consultant should advise what types of materials they would recommend for this population (handouts, posters, other, adaptable for local contexts). Materials should be pitched for an audience with elementary education and literacy levels.


6) Materials that enable the trainer to seek feedback/assessment from participants on the above interventions, at the end of the visit


7) Trainers’ guide that walks users through the above materials and how to deliver these sessions


General terms and conditions for Request for proposal

  • Proposals and/or any additional information received after the submission time and date are subject to rejection by The Rainforest Alliance. Incomplete proposals may be rejected by RA at its discretion.
  • The Rainforest Alliance reserves the right to request additional information at any time during the procurement process.
  • RA is at liberty to make multiple or no selections as part of the proposal process. RA also reserves the right to cancel the procurement.
  • All proposal costs shall be borne by the applicant and will not be reimbursed by RA.


Selection Criteria

  • List Criteria you will use to assess proposals from potential consultants. These can include:
  • Cost
  • Knowledge and expertise on human rights issues and on GMs
  • Writing and communication skills in English
  • Availability during the requested time frame
  • Some knowledge of/experience with the agriculture sector is preferred, but not required


Proposal Process and Format

  • Please submit proposals to Rachel Rigby,, by July 31, 2022. 
  • Proposals should contain:
  • Individual or team proposed to carry out the work, and CVs of those individual(s)
  • Technical proposal explaining the applicant’s recommendations related to the above objectives and deliverables
  • Proposed timeline for deliverables
  • Example(s) of previous engagement(s) that relate to the above scope of work
  • Financial proposal:
  • This contract will be cost-reimbursable
  • Please provide daily/hourly rate in US dollars, and estimated number of days/hours needed to complete project
  • Contact details (email and phone number) of two recent references
  • Finalists will be notified of their selection in mid-August 2022.


Thank you for your interest in working with The Rainforest Alliance

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